Like many other chat tools, Drift allows you to completely integrate it into your sales process, down to the smallest details, such as chat window appearance.
#Drift chatbot how to
How to fine-tune Drift for more conversions The key to success, however, is in configuring Drift chat properly to maximize the rate of conversions. With over 50,000 customers, Drift is clearly the platform of choice for many well-known brands today. Your SDRs also end up being more agile and can use sales techniques like calendar invites, recording custom walkthroughs, or sending video case studies to convert faster. Live chat for sales through Drift results in higher conversions because it’s able to meet your leads at the peak of their interest and in the contextually perfect environment, where they are reading about your product or service and can ask questions that are important to them. A refresher On Driftĭrift is a revenue acceleration platform that offers live chat for sales as well as AI-powered chatbots to engage your visitors in more natural dialogs rather than one-way contact form applications. It doesn’t get much faster than that, but it’s not without challenges. So what’s the optimal solution? As you might’ve noticed, the most forward-looking companies right now rely on live chat for sales to communicate with web visitors instantly.
People expect all interactions to be instant, and if you want your product or service to be competitive, you have to adjust. This means that no one can afford to leave their leads waiting for a reply, whether it’s for a day or even an hour. But this is old news.Ī core tenet of present-day sales is speed.
#Drift chatbot software
As more and more software products are fighting for the same customer, presenting a potential prospect with a six-question form simply means losing them to one of your competitors. Today, the B2B landscape looks completely different. It does not store any personal data.If in the early days of enterprise SaaS, contact forms offered a good way for companies to assign scores to web visitors. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. The AI is also learning and getting smarter over time. Whereas Ochatbot also has true AI where a shopper can jump from one topic to another in a natural way mimicking a human conversation. One important distinction is that Drift is created with a set of prescripted conversational flows For example do you want XYZ, yes or no. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing. Ochatbot can also recommend products based on the interests and other products the shopper has selected. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. This allows features like abandoned cart and order status. Both systems have lead qualification questions and appointment settings.ĭrifts eCommerce features are limited to Shopify access to the checkout page. Drift chatbot does ask and answer some questions but its main job is to switch the customer to a live chat.
Ochatbot is an AI Chatbot that does support, eCommerce and lead acquisition. The biggest difference between Drift and Ochatbot is Drift is an enterprise, support, and lead acquisition platform focusing on live chat.